At Stitchpad, we are committed to delivering your handcrafted wooden items in a timely and efficient manner. Our team handles each order with care and ensures that your items are securely packed to prevent any potential damage during transit.
Handling Time:
- For ready-to-ship items, we typically dispatch your order within 1-2 business days from the time we receive it.
- For custom or handmade items, the production process may take additional time. Depending on the complexity and demand, it may take 1-2 weeks before these items are shipped. If there are any production delays, we will notify you via email to keep you informed of any changes in the shipping schedule.
Delivery Time:
- Once your order has been dispatched, estimated delivery times range from 2 to 9 business days within the U.S., depending on the shipping destination.
- For remote or hard-to-reach areas, delivery times may vary, but we strive to ensure that your handcrafted wooden products arrive as quickly as possible.
- Delays due to peak seasons (such as holidays) or external factors (like weather conditions) may affect delivery. We will notify you of any potential delays.
Order Processing:
- Upon receiving your order, we will send you a confirmation email with your purchase details. Please review the email carefully and contact us immediately if there are any discrepancies.
- Orders are processed within 1-2 business days, excluding weekends and holidays.
- Once your order has been processed and shipped, we will send you a shipping confirmation email, which includes your tracking number. You can use this tracking number to track the status of your shipment online.
Standard Shipping:
- We offer standard shipping for all orders. Estimated delivery time is around 5 business days depending on your location. This is an estimate, and delivery may be impacted by external factors, such as peak seasons or unexpected delays. Our shipping partners work diligently to ensure timely delivery, but please note that certain factors are beyond our control.
U.S. Shipping Rates:
- 25% of the total order if the order value exceeds $23.96.
- $5.99 if the order value is $23.96 or less.
We strive to offer competitive shipping rates while ensuring that your handcrafted items are delivered securely.
U.S. Tax Rates:
- For all U.S. orders, a sales tax of 12% will be applied to the total order value at checkout to comply with state and local tax regulations.
Shipment Tracking:
- After your order has been shipped, we will send you an email with your tracking number and a link to track your shipment online. This way, you can stay updated on your order’s journey from our workshop to your doorstep.
Shipment Delays:
- If your order has not arrived within 5 business days of receiving your shipping confirmation email, please contact us. Provide your full name, order number, and any other relevant information to help us investigate the delay.
- You can reach us through the contact information provided on our Contact Us page. We are committed to resolving any issues and ensuring you receive your items as soon as possible.
Contact Information:
If you have any questions or concerns about your shipment, please don’t hesitate to reach out. Our customer service team is here to assist you with any inquiries or issues. We value your business and appreciate your understanding and support as we work to deliver the best possible service.
- Email: [email protected]
- Phone: (+84) 946168587
- Office Address: 1050 South Columbia, Campbellsville, KY 42718, USA
- Factory Address: Vĩnh Phú, Châu Phú A, Thành phố Châu Đốc, An Giang - 90507
- Website: https://stitchpad.shop/
Thank you for choosing us, and we look forward to serving you!